Service Desk

The service desk provides communication, information and resolutions to customers who have issues with their IT infrastructure.

Our service desk provides pro-active maintenance that includes a series of checks carried out on a regular basis to ensure that discrepancies are identified before they become major problems that cause downtime.  The checks include:

• Daily Backup Jobs
• Server Virus definitions
• Disk space
• Service problems
• Server Performance
• Daily scripts

Defining your support processes (including definition of roles and responsibilities) and adopting a consolidated approach to customer and user support helps overcome and enhance the organisation's success.   Quadris will provide the necessary support processes to enhance the function of your IT department.  If you don’t have an IT department Quadris will define and manage all your processes for you.

Quadris can deliver three types of service desk:

Centralised Service Desk
Clients/customers contact Quadris directly for support issues.

Virtual Service Desk
Customers may ring an internal phone number and calls are re-routed to us or our 24 hour team for response.

Decentralised Service Desk
Quadris provide and manage Service Desk at different geographical locations (typically on a customer’s site)

All service desks that Quadris Manage have access to our secure advanced management system ‘Prevensys’ for effective communication and a common documentation repository/knowledge base for all service desks.  This is industry best practice.