Quadris IT Support

Quadris use the very latest support technology to deliver a quality support service that provides key decision makers with the information they need to reduce risks to their business and strategically plan ahead.

Using intelligent management and monitoring software 'Prevensys', Quadris includes Service Desk support that is provided by experienced, qualified consultants.  Providing 1st, 2nd and 3rd line support we can remotely control any Windows/Linux PC or Server provided it has an internet connection. The Prevensys system allows effective control of laptop users that rarely visit your corporate premises ensuring they are updated with the latest security patches or corporate policies.  Our customers get access to easy to understand performance reports showing the health status of their networks. 

For issues that can't be resolved remotely, Quadris provide experienced and qualified onsite resources to help with your strategic decision making.  We also provide experienced project managers to deliver tried and tested technologies that fit your business.  Quadris are completely committed to understanding your business and improving its performance using IT.

As a Microsoft Certified Partner amongst other key hardware and software vendor relationships, Quadris’ clients can be re-assured we have the knowledge and backup to deal with a much wider range of technologies in different business sectors that simply could not be employed in house or retained as cost effectively.  

Service Desk (System & end user support)

Quadris provide a service desk that is a central point of contact for our support customers.  Our service desk provides a front line to our technical support staff or customers employees who are working from home or as part of a team.  Quadris Service Desk delivers a rapid response and resolution to customers located all over the UK.

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Give your IT department a performance boost

Quadris can provide enhancements to existing IT departments by providing experienced IT consultants for small projects or expertise that may be missing from your team.  This can be provided on a contractual or ad hoc basis as required.

Quadris can provide an IT Management service identifying and implementing value adding IT projects. Quadris can provide this on a full or part time basis depending on the requirements of your business.

For any support option with Quadris our team is fully backed with the expertise expected from an IT solutions provider that delivers projects to time and cost and the very best quality support.

Key Features of our Prevensys Support System

  • Service Desk / Trouble Ticketing
  • Integrated Reports
  • Computer Audit
  • PC Remote Control / Remote Support
  • Patch Management
  • Network Monitoring / Alerts
  • Windows Event Monitoring / Alerts
  • Software Deployment / Update
  • Security
  • Change Control Management
  • IT Asset Management
  • Site IT documentation repository
  • Flexible Administration
  • Fast and Easy Deployment

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